This program replaced the CME Exchange Fee waiver program on March 1, 2014. Customers who participated in the CME Exchange Fee waiver program as of February 28, 2014 were grandfathered in and continued to receive fee waivers through the end of 2014.
Month: February 2021
What if I want data other than CME Group Globex Data?
No problem! You just need to pay the exchange fees for the other exchanges or non-globex data and you will receive this data in real time as well. As always, any data you don’t choose to receive in real time will still be available to you delayed at no extra charge (unless the exchange charges
Is there a referral program?
For a customer referral leading to an IQFeed subscription, DTN offers a $100 credit to apply to your DTN services. Please contact DTN IQFeed Sales for more details.
How do I reactivate my old account?
If you are a former DTN IQFeed user, visit the DTN Online Account Management Portal at myaccount.dtn.com and sign in with your old DTN IQFeed User ID and password. If you don’t remember your login credentials, please contact DTN IQFeed Support. Once signed in, be sure to update your account information (billing, address, phone, etc.).
How do I skip the DTN IQFeed trial and subscribe?
All subscriptions begin as trials. However, you are welcome to forgo any remaining trial period and subscribe at any time. Simply visit your account online (http://myaccount.dtn.com) and click the Subscribe Now button on the Existing Accounts page to begin the subscription process.
What is your DTN IQFeed cancellation policy?
DTN IQFeed is a month-to-month service. As such, you can cancel at any time. There is no long-term commitment or contract, unless you agree to a discounted annual rate.
How am I billed for service?
You are billed on the first day of every month, using the credit card provided on your account.
What discounts are available?
DTN offers a 10%, 20% and 30% discount off our service fees for customers who lock into a quarterly, annual or two year license agreement, respectively. Please contact DTN IQFeed Sales if you are interested in receiving one of these discounts.
Why is my data delayed?
Real-Time data is only available through DTN IQFeed when an exchange has been added to your DTN IQFeed Core Service. If you believe you are subscribed to an exchange but are still seeing delayed data on that exchange, please contact DTN IQFeed Support.
Can I use DTN IQFeed on more than one computer at the same time?
No. While you may install DTN IQFeed on as many computers as you wish, you can only connect with your DTN IQFeed user ID on one computer at a time. If you attempt to connect on a second computer, DTN IQFeed will be disconnected from the first computer.