FAQ’s

What 3rd party software do I need to use to qualify for the Exchange Fee Waivers?

Here is the list of software the CME Group has approved due to their ability to execute trades through a qualifying broker. This list will grow as the CME Group approves additional partner products. Agena Trader Amibroker ATrader Deltix Ensign Windows Investor/RT IQBroker Marex Market Analyst Market Delta Medved Trader MotiveWave MultiCharts NeoTicker Neuro Shell

What if my Broker won’t go through the quick Qualification Process with DTN IQFeed?

Unfortunately, we must have cooperation from you Broker in order to provide you exchange fee waivers. There is no reason for a Broker not to do this. If they refuse, we would suggest finding a Broker who is interested in satisfying your specific requirements (which should include providing you cost effect and professional trading tools).

How is this program different from the original CME Exchange Fee Waiver program?

On March 1, 2014, the CME Group terminated the Exchange Fee Waiver program in exchange for the new Non-Professional Globex Data program. Instead of completely waiving fees, the exchange is charging a reduced fee as compared to the full CME Group exchange fees. To qualify under the old Exchange Fee waiver program, you needed to

When did this program go into effect?

This program replaced the CME Exchange Fee waiver program on March 1, 2014. Customers who participated in the CME Exchange Fee waiver program as of February 28, 2014 were grandfathered in and continued to receive fee waivers through the end of 2014.

What if I want data other than CME Group Globex Data?

No problem! You just need to pay the exchange fees for the other exchanges or non-globex data and you will receive this data in real time as well. As always, any data you don’t choose to receive in real time will still be available to you delayed at no extra charge (unless the exchange charges

Is there a referral program?

For a customer referral leading to an IQFeed subscription, DTN offers a $100 credit to apply to your DTN services. Please contact DTN IQFeed Sales for more details.

How do I reactivate my old account?

If you are a former DTN IQFeed user, visit the DTN Online Account Management Portal at myaccount.dtn.com and sign in with your old DTN IQFeed User ID and password. If you don’t remember your login credentials, please contact DTN IQFeed Support. Once signed in, be sure to update your account information (billing, address, phone, etc.).

How do I skip the DTN IQFeed trial and subscribe?

All subscriptions begin as trials. However, you are welcome to forgo any remaining trial period and subscribe at any time. Simply visit your account online (http://myaccount.dtn.com) and click the Subscribe Now button on the Existing Accounts page to begin the subscription process.

What is your DTN IQFeed cancellation policy?

DTN IQFeed is a month-to-month service. As such, you can cancel at any time. There is no long-term commitment or contract, unless you agree to a discounted annual rate.